Action on Multiple Reported Changes 430-05-65-15-20

(Revised 07/01/05 ML2972)

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If a household reports multiple changes that result in an increase in benefits or the benefit determination is unclear, the changes must be verified.  If the household does not provide verification, the F442 – Request for Additional Information must be sent allowing the household 10 days from the mail date of the notice to verify the reported changes.

1. If the household provides verification within the 10 day period, the worker must act on the reported change within 10 days and send the household the appropriate notice.
2. If the household does not provide the verification within the 10 day period, the worker will receive an alert to send the F401 – Failure to Provide Information.  If the 10th day falls on a weekend or holiday, the F401 must not be sent until the next working day.  

1. If it is prior to advance notice deadline, the F401 must be sent and the case will close at the end of the month.
2. If it is after advance notice deadline, the F401 cannot be sent until the first working day of the following month. Benefits for the last month of the certification period are authorized the same as the previous month.
3. If the household provides verification of one or more of the reported changes but not all of the changes and it is:

• prior to advance notice deadline, the F401 must be sent and the case will close at the end of the month.
• after advance notice deadline, the F401 cannot be sent until the first working day of the following month.  The worker must act on all verified information within 10 days and send the appropriate notice.  The information that was reported but not verified is not acted on.

Examples:

1. On March 18 an individual reports a change in employment. The worker sends the F442 on March 18 allowing the household 10 days to provide verification of the terminated source and new source income. On March 25 the household provides verification of the terminated source income. When working benefits for the month of April, the terminated source income is removed. The new source income cannot be anticipated as verification was not provided.  The worker must send the F401 on April 1 to close the case the end of April.
2. On March 18 an individual reports a change in employment. The worker sends the F442 on March 18 allowing the household 10 days to provide verification of the terminated source and new source income. On March 25 the household provides verification of new source income. When working benefits for the month of April, the new source income must be anticipated. The terminated source income used to calculate March benefits must also be anticipated as verification was not provided. (If March includes an extra check, the extra check must not be anticipated for April.) The worker must send the F401 on April 1 to close the case the end of April.